How AI is changing corporate communications

New opportunities for SMEs

Artificial intelligence is finding its way into more and more areas - especially in communication. Modern voice bots, chat bots and AI-supported assistants are changing the way companies interact with customers, partners and employees.
They work around the clock, take the pressure off support teams and ensure fast, consistent and professional communication.

This creates real competitive advantages for SMEs in particular.

Below we show typical applications that are already realistic and easy to use today.

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🤖 1. AI voice bots in support: immediate help without waiting time

Many companies struggle with the same challenges: Peak call volumes, recurring questions, lack of resources.

An AI voice bot can:

• Answering calls automatically
• Recognize and prioritize concerns
• Book or forward appointments
• Recording and classifying faults
• Answer standard questions directly

Example from everyday life:

A customer calls and says:
"I'm having problems with the VPN connection."

The bot recognizes the issue, opens a ticket, asks for details and forwards the request to the responsible technician - without anyone having to answer the phone.

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💬 2. chat bots in customer support: 24/7 availability

AI chatbots can be used on websites, in customer portals or even via WhatsApp and Teams:

• Offer help immediately
• Answer FAQs
• Record contact details
• Enter orders or service requests
• Create tickets automatically

Typical use case:

An employee working from home needs a password reset or information on multifactor authentication at short notice.

The chat bot provides the appropriate steps or triggers the process directly - at any time.

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3. AI creates summaries of meetings & phone calls

One of the biggest time wasters in companies:
Notes, minutes, follow-up work.

AI-supported analysis automatically provides you with:

• Conversation summaries
• To-do lists
• Decision protocols
• Follow-up recommendations
• Transcripts of meetings

Example:

A service manager conducts a short team meeting on the upcoming server migration.
The AI automatically creates a log with all tasks, deadlines and responsible parties - without any manual effort.

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4. AI as an interface between communication & ERP/CRM

Modern systems can link AI bots directly to industry solutions - for example to:

• ERP
• CRM
• Ticketing
• Time recording
• Merchandise management

Example:

A customer asks via WhatsApp:
"Is the order on its way yet?"

The AI chatbot automatically checks the ERP status and replies:
"Yes, the delivery was sent today at 2:20 pm."

No more manual look-up.

🚀 Conclusion: AI speaks, understands and works for you

SMEs win with voice bots, chat bots and AI-supported analysis:

• More accessibility
• more efficiency
• Less stress in support
• Faster response times
• Better customer experience

The technology is mature, secure and already fully integrated in modern communication platforms - such as Wildix Collaboration 7.

📞 Would you like to know how AI can be used in your company?

We show you practical scenarios, suitable tools and concrete savings potential.

Yes, I am interested in AI communication

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